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Cancellation
& refunds

Cancel before your unit enters build and you get everything back. Here is the detail.

The short version

Cancel any time before your unit enters build and you get everything back, in full. Once your unit is in build, the deposit becomes non-refundable because the parts have been bought. We will always tell you before that point is reached.

Cancelling before build

You may cancel a pre-order at any time before we notify you that your unit has entered build. Write to contact@makevery.in with your order number.

  • Reservation deposits are refunded in full
  • Full payments are refunded in full
  • No cancellation fee, no deduction, no questions beyond asking why so we can learn from it

Cancelling after build has started

Once we have notified you that your unit has entered build, materials and components have been committed to it.

  • The reservation deposit becomes non-refundable
  • Any amount paid above the deposit is refunded in full

You will always receive written notice before your unit enters build, giving you a clear opportunity to cancel first.

If we cause the delay

If we miss a committed dispatch date, you may cancel and receive a full refund including the deposit, whatever stage the build is at. A delay caused by us is our problem, not yours.

After delivery

Damaged or faulty on arrival

Tell us within 48 hours of delivery, with photographs. We repair or replace at our cost, including collection and return freight.

Not as described

If the machine materially fails to match the specification confirmed in writing before dispatch, tell us within 7 days of delivery. We will repair it, replace it, or take it back and refund you in full.

Change of mind after delivery

These are made-to-order capital machines, so we do not offer change-of-mind returns after delivery. This does not affect your statutory rights under the Consumer Protection Act, 2019, or the warranty below.

Warranty

Twelve months from delivery against manufacturing defects. Covers parts and labour. Does not cover consumables, wear items, accidental damage, unauthorised modification, or use outside the documented operating conditions.

How refunds are paid

  • Refunds go back to the original payment method — the same card, UPI ID or bank account
  • We initiate the refund within 3 working days of agreeing it
  • Money reaches you within 5 to 7 working days of initiation, depending on your bank
  • Card refunds can take one further billing cycle to appear on your statement
  • We do not charge a processing fee on refunds; payment gateway charges are borne by us

If a refund has not reached you within 10 working days of us confirming it, write to contact@makevery.in with your order number and we will chase it with the gateway.

Grievances

Unresolved refund complaints go to the Grievance Officer at Contact us. Acknowledged within 48 hours, resolved within 30 days.